Acceptance of this contractual document, which will govern the contracting of products through the website, implies that the user has read and understands what is stated here. Likewise, it has the necessary capacity to contract assuming all the obligations contained in said document.

Likewise, the provider reserves the right to modify the conditions of use of the website without affecting the goods or promotions that were acquired prior to the modification. For this reason it is your responsibility to read them periodically since the conditions in force at the time of using the website or the conclusion of the contract will be those that will be applied to it.

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data is reflected below: the company that owns the web domain It is the Gran Aloe Cosmetic Laboratory (hereinafter Gran Aloe), domiciled for these purposes at CALLE CAMINO VIEJO, 48 - 35217 - VALSEQUILLO - GRAN CANARIA, with CIF number: B35836956, registered in the Mercantile Registry of Las Palmas, volume 2195, book 0, folio 41, sheet GC-54302, 1st registration. Contact email: of the website.

Ordering an order implies the complete and unconditional acceptance of the general conditions of sale. Therefore, the buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they are brought to their attention.

It is reported that in accordance with article 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

1. Processing the order

Once the article selection process is completed, we proceed to the order confirmation section. Here the client is asked to identify himself if he has registered before, or otherwise he is asked to register. This confirmation makes the agreement between the parties total.

2. Customer registration

The client registers by filling in a form with their personal and payment details, registering in the system with a username and password. The user has to commit to make diligent use of them and not make them available to third parties, as well as to communicate to the provider the loss, theft or possible unauthorized access of a third party, so that the blocking of the platform immediately.

3. Shopping basket

The items to be purchased must be selected and added to the shopping bag by clicking on the corresponding icon.

In any case, the contracting platform of the provider will inform the user, once the contracting procedure is completed, by email regarding all the characteristics, price, forms of transport, date of contracting and estimated delivery of the contracted product or service.

The products that appear on the web are offered in real time, that is, all the products are available in our warehouses. In case of lack of stock of any product, the customer may make a reservation request by calling or writing to If the customer has already made the payment and in its absence there was no stock to be able to make the delivery within 3 business days, you can call us at 928 570 134 and we will refund the amount.


In accordance with the applicable regulations, if you are hiring as a consumer, you can withdraw the contract at any time within 14 calendar days from the date of delivery of the order.

You can accredit the exercise of the right of withdrawal in any form admitted in law, being considered validly exercised by sending a return form that we provide. Once printed, the client must fill it out and attach it to their return.

The direct costs caused by the return will be paid by the customer, the amount paid by the customer for shipping costs (round trip) not being refunded.

Returns will not be accepted if the packaging of the product and all its components are not original or if they are not found or are not in perfect condition. Do not use seals or adhesive tapes on them.

Once the merchandise has been reviewed, the purchase amount will be returned within a maximum period of thirty days from the receipt of the returned merchandise.